Print Release
Last Updated: April 07, 2026
The app home screen is Print Release.On this screen you can see all the held print jobs you have sent to a Pull or Secure Release printer.
When you print to a Pull or Secure Release printer from the mobile app, you can only release the print job using the app.
Release a Print Job
Here is a brief overview of the different ways to release print jobs with the mobile app.
The Print Release Screen
To release a specific print job to the following:
1. Select the print job from the list and tap Print.
2. Select a printer from the list and tap the Send button 
.
The QR Code Release
The QR code reader assists with touchless printing. When you scan the QR code at a printer, you can release your print job without touching the printer. Just walk to the printer where you want to release the job and do the following:
1. Tap the QR code button.
2. Scan the QR code displayed on the printer.
3. Select the print job you want to print and tap the Send button .
You can also scan a QR code directly from the default camera on the device, and it will prompt you to open the PrinterLogic app to release your print job.
Delete Held Jobs
1. Select the print job from the list and tap Delete.
2. Tap Delete on the Delete held pint jobs? modal.
Troubleshooting Help
If held print jobs are not visible in the mobile app make sure the end users are logged into the client on the workstation and that is the same user credentials that are being used to log into the mobile app.
If your environment uses complex FDQNA fully qualified domain name (FQDN) is the complete domain name for a specific computer or host on the internet. The FQDN consists of the hostname and domain name. names on your printers, iOS considers having the complex names with a self-signed certificate an unsafe connection for IPP / IPPS requests. To confirm this is the issue, check your logs for the following error from the printer or server: "Error Domain=NSURLErrorDomain Code=-1200".
The solution is to install the root certificate for the used domain on the device. See iOS Printing Fails with -1200 Error..
Most commonly this is because when you printed from your workstation, you selected a specific printer to print to. Depending on how your environment is configured, it is assumed you are performing a secure print function, and want to print to that specific printer. If this is the case, go to the selected printer and either select the Print Release 
option, or if configured, scan the QR code
option.
Although held print jobs generally show up on the app very quickly, depending on your network, a print job may take a short period of time to show in the app. Sometimes you may need swipe down on the print release screen to refresh.
Another consideration is how long it has been since you printed the job. As a default, held print jobs are only kept for 12 hours before being purged. This setting can be modified to be shorter or longer by the application administrator. Confirm with them on what this time is set to.
- Open the PrinterLogic app on the device that needs log information.
- Select the App icon
from the app header. - Select the Settings button
. -
Tap the toggle to enable event logging.
-
On the Enable Logging modal select Start.
Enable Event Logging for print release to assist you with troubleshooting efforts. Only the app details are logged and should only be turned on for the time necessary to gather the needed information, since the log data is stored on the device.
Only one log is stored on the device at a time. So when logging is enabled again, the previous log information is replaced with the new log.
You'll receive a notification after 4 hours if logging is still enabled. Select Stop Log to disable Event Logging.
