Release Portal

Last Updated: April 07, 2026

The Release Portal is web interface where you can see your held print jobs. When using features like Email Printing, Pull Print Pull Print is when a user prints to a virtual print queue that holds the job until they release it to a physical printer., and / or Direct Secure Release Secure print is a printing method where documents are held until the authorized user physically goes to the printer and authenticates their identity to release the print job. This ensures that sensitive documents aren't left unattended in printer trays where they could be accessed by unauthorized people., held jobs remain in queue until you authenticate and release them to the printer. The Release Portal is only available if your administrator implemented any of these features.

Access the Release Portal

If your company uses this feature, You can find the Print Job Management option in a few different areas:

  • Open the Printer Installer folder from the Windows Start Menu.
  • Right-click on the System Tray (Windows)/ Menu Bar (macOS) icon, and select Pull Printing or Mobile Printing.
  • From the Self-service Portal, select the menu and then select Pull Printing, or Email Printing.
  • Add /release to the end of the Self-service Portal URL.

Print Job Release Portal showing a list of pull print jobs and one direct release print job.

Release Portal Details

The Release Portal displays the following information on a table format.

Pull Printer Queue

If your print environment includes a Pull Printer, any print jobs send to it are listed in this section, with the following details:

  • Title: The name of the document.
  • Page: The number of pages to print.
  • Status: The status of the print job.
  • Job Type: The type of secure print method.
  • Submitted: The date and time the job was sent to print.
  • Size: The memory size of the print job.

Secure Print Queue

If your print environment includes Direct Secure Release or Offline Secure Release Print, any print jobs send to a secure printer are listed in this section, with the following details:

  • Title: The name of the document.
  • Page: The number of pages to print.
  • Status: The status of the print job.
  • Job Type: The type of secure print method.
  • Submitted: The date and time the job was sent to print.
  • Size: The memory size of the print job.

Held Jobs

How the print job is held and released depends on the job type.

Pull Print

Pull Print is considered the one-to-many option. A pull printer object is a virtual print queue to hold the job. The pull printer object is installed on your system and appears like a regular printer. Jobs sent to it are automatically held, and these held jobs can be released to any printer object designated as a release printer.

Release a Pull Print Job

  1. Select the jobs you want to print.
  2. Select Release.

  3. On the Select a printer modal search or browse for a printer.

    Select a Printer to release print job to modal showing the search option and list of results.

  4. Select the printer you want to use.
  5. Select Release.

Release portal showing two jobs selected from the queue list.

Direct Secure Release

Direct Secure Release is also a method of holding a print job but is considered a one-to-one option. You can print from your system and then hold the job to release at a specific printer. To allow this function, the printer must be configured as a Secure Release printer. Jobs sent to that printer and held are displayed under the printer's name in the portal.

Release a Secure Job

  1. Go to the Release Portal.
  2. Locate the printer and select the job you want to release.
  3. Select Release.

Jobs can only be released to the printer you selected when you sent it to print.

Release Portal showing two pull print jobs selected and the buttons enabled.

You can also use the Release Portal to release jobs sent using Email Printing. For completed details see Email Print Guide.

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