Self-service Portal

Last Updated: June 30, 2026

The Self-service Portal is your resource where you can install printers and drivers you need, with a few clicks. The portal installs both the printer and the associated driver with a simple click, and you're ready to start printing.

Requirements

To use the Self-service Portal you need the following:

  • The Vasion Agent Software installed on a server or device that communicates with the PrinterLogic instance. The Agent installs and manages printers. installed on your system.
  • The PrinterLogic web browser extension installed and enabled on your system.
  • The Self-service Portal URL: If you do not have your company's Self-service Portal URL and you cannot access the Add Printers Agent option in your system tray or Start menu, contact your IT admin.
  • Name and location of your printer: The Self-service Portal shows the folders and printers available for you to install and, if configured, a map with your office layout and printer locations. If the printer you want to install is not listed or is not on the map, contact your IT administrator.

Access the Self-service Portal

Admins provide you with the portal URL to bookmark and use, but there are other methods for accessing the portal once you have the Agent installed.

  • Open the (Windows) Start Menu, locate the Printer Installer options and select Add Printer.
  • Select the PrinterLogic icon Agent icon. in the System Tray (Windows) / Menu Bar (macOS).

System Tray zooming in to the Agent icon.

If the Agent is installed, but these options do not appear or you do not know the URL, contact your IT administrator.

Self-service Portal, showing folder selected and map with Install Printer button.

Install a Printer

Depending on how security is configured, you may only see specific folders or printers, but if there are multiple folders and you are unsure of where the printer is located, contact your IT administrator.

  1. On the Self-service Portal, select the folder for your location.
  2. There are two options for installing printers:
    1. Hover over the printer icon on the map and select Install Printer.
    2. Select the printer from the list.
  3. If you want to set the new printer as your default printer, select the Set as Default Printer option.

  4. On the Confirm Installation modal, select Yes.

    "Confirm installation" modal.

  5. It may take 10 seconds or more while it installs the printer and driver. Select OK to dismiss the installation notice.

    Notice modal, showing that printer has been installed.

Self-service Portal, showing map with Install Printer button.

Once installed, the printer is ready for you to print.

The Self-service Portal Menu

The Menu drop-down on the top-right provides access to other features. Not all of these options may be visible on your system, depending on your print environment.

Self-service Portal, showing expanded menu.

  • Set Default Printer: Shows a list of printers installed on your computer with an option to set a default printer.

    "Select new default printer" window.

  • Delete Printer: Shows a list of printers installed on your computer with options to remove a printer or to set a default printer.

    "Select a printer to delete" window.

  • View Installed Printers: Shows the operating system list of printers installed on your computer.
  • Login with / Logout: If your administrator has set up single sign-on (SSO) you can use this option to quickly open a web browser and sign in to your identity provider.

  • Capture Printer Port / End Capture: Assign a TCP / IP to a port on your workstation. This allows you to print documents using legacy applications on the specified port.

    Capture Printer Port modal, showing port and printer options.

  • View Quota Status: Shows the total print quota and remaining value for the period. Quota Management is optional and requires additional licensing.
  • Pull Print: Select this option to access the following:

    • Secure Print Settings: Opens a window that displays installed printers and their secure print options. Use the Secure Print Enabled drop-down to override the default setting. For more details refer to Secure Print Settings.

      Secure Print Settings window, showing options for Secure Print Enabled.

    • Print Job Management: Opens the web-based Release Portal, where you can release held jobs. For more details refer to Release Portal.
  • Email Printing: Select this option to access the following:

    • Set Email Pull Printer: Opens a modal where you can select a default printer to use when you email print jobs. To learn more, see Email Print Guide.

      Set Email Pull Printer modal, showing Set Printer button.

    • Print Job Management: Opens the web-based Release Portal, where you can release held jobs. For more details refer to Release Portal.
  • Refresh Configurations: Triggers a manual Agent check-in so you can access the latest changes and updates.
  • Authentication: For environments that use the Control Panel Application (CPA) or Simple Badge Release use this option to access: