Configure Delegated Release

Last Updated: May 01, 2026

Turn on and configure Delegated Release to let end users authorize trusted colleagues to release their print jobs without sharing credentials.

Requirements

Review the following requirements:

  • Contact our support team to turn on this feature.
  • You need Direct Secure Release or Pull Print configured and turned on for at least one printer. For more details refer to Secure Release Print.
  • You need an identity provider (IdP) or Lightweight Directory Access Protocol (LDAP) configuration using Identity Sync. For more details refer to Identity Providers (IdPs).
  • This feature supports devices running Windows Client v25.1.0.1175 or later and macOS or Linux Client v25.2.0.47 or later.
    • macOS devices in environments using Quota Management do not support this feature.
  • Printers configured for Off-Network Print (ONP), Off-Network Cloud Print (ONCP), or Offline Secure Release Print (OSRP) do not support this feature.
  • A delegate can release held print jobs for an initiator using only the CPA.

Process Overview

You perform these high-level procedures:

  1. Turn On Delegated Release.
  2. Add & Configure Initiators.

1. Turn On Delegated Release

Follow these steps:

  1. In the Admin Console, go to Tools then Settings then Printing.
  2. In the Pull Printing section, select Enable Delegated Release.

  3. (Optional) Select Allow ALL users to manage their own delegates to turn on user self-management.

  4. Select Save in the upper-right corner.

Admin Console showing Printing Configuration and Pull Printing section.

If you turn on Allow ALL users to manage their own delegates, users manage their delegates through the Self-service Portal, so you can skip the following steps.

With Delegated Release turned on, you can now access the Delegated Release page by going to Tools then Release then Delegated Release.

Admin Console showing Delegated Release page.

2. Add & Configure Initiators

Follow these steps:

  1. On the Delegated Release page, select + Initiator.
  2. Search for and select the user from the list.

  3. Select Next.

    Admin Console showing Add Initiators modal.

  4. Configure delegate management permissions:

    1. Select Allow all of these users to self manage their delegates to apply the permission to all selected users.

    2. Select the Self Manage option to apply the permission to specific users.
  5. Select Add.

You might need to refresh the page to view the new initiators.

Admin Console showing Delegate Management modal.

If you select Allow ALL users to manage their own delegates in the Pull Printing section, the Delegated Release page does not show the Self Manage column. For more details refer to step three of the Turn On Delegated Release section above.

Admin Console showing Delegated Release page with initiators and no Self Manage column.

Manage Delegated Release

Manage users who already have initiator or delegate permissions.

Update Initiator Self-Management

Follow these steps:

  1. On the Delegated Release page, locate the initiator in the list.
  2. In the Self Manage column, select or deselect the checkbox for self-management.

Admin Console showing Delegated Release page and Self Manage column.

Add a Delegate

Follow these steps:

  1. On the Delegated Release page, locate the initiator in the list.
  2. Select + Delegates.
  3. In the modal search for and select the user from the list.
  4. Select Add.

Admin Console showing modal to add delegates.

View an Initiator's Delegates

Follow these steps:

  1. On the Delegated Release page, locate the initiator in the list.
  2. Expand the initiator row to view assigned delegates.

Admin Console showing Delegated Release page. Expanded initiator rows show assigned delegates.

Delete an Initiator

Follow these steps:

  1. On the Delegated Release page, select the initiator in the list.
  2. Select Remove in the upper-right corner.

  3. On the modal select Remove.

    Admin Console showing "Remove Initiators and Delegates" modal.

Admin Console showing Delegated Release page and initiators.

End User Experience

After configuration initiators can view and manage their delegates on the Delegates tab in the Self-service Portal. The experience differs depending on whether initiators can self-manage delegates:

  • Admin-managed delegates: A read-only list of assigned delegates appears for initiators.
  • Self-managed delegates: Initiators can add, remove, and manage their delegates.

Self-service Portal showing Delegates tab.

Next Steps

To learn more about the Delegated Release end user experience, refer to the following:

Troubleshooting Help