Off-Network Cloud Print (ONCP)

Last Updated: August 21, 2026

ONCP uses Amazon Web Services (AWS)-hosted regional external gateways and Vasion's ONCP app, which is installed on the printer, to reduce infrastructure costs and help users on other networks print. This topic guides you through configuring ONCP in your environment.

Requirements

Review the Requirements section before configuring this feature.

Turn On ONCP

Follow these steps:

  1. In the Admin Console, go to Tools then Settings then General, and scroll down to the Off-Network Printing section.
  2. Select the Allow Cloud Printing option.
  3. Select Save in the upper-right corner.

Admin Console showing General settings and Allow Cloud Printing option.

Off-Network Priority

Off-Network Priority controls where the PrinterLogic Agent tries to send the job first, either directly to the printer or to the ONCP or ONP service.

Off-Network Only
The Agent sends the print job using only the ONCP or ONP service and does not try to send the job directly to the printer, which is direct IP printing.
Direct IP Primary
The Agent sends the print job directly to the printer, which is direct IP printing. If unsuccessful, the Agent sends the print job using the ONCP or ONP service.
Off-Network Primary
The Agent sends the print job using the ONP service. If unsuccessful, the Agent sends the print job directly to the printer, which is direct IP printing.

Note the following:

  • ONCP does not support the Off-Network Primary option.
  • The Off-Network Priority options apply to only computers, not to mobile devices.

Turn On as Default

The following steps guide you through configuring ONCP as the default for all printers. Turning on the global settings makes all printers ONCP printers. This action forces all print jobs to follow the flow of ONCP, regardless of whether you are on the network. If you want to turn on ONCP for specific printers, refer to the "Turn On for Specific Printers" section further below.

Follow these steps:

  1. From the Default Global Setting menu, select Cloud Print.

  2. In the Off-Network Priority section, select the default print priority:

    1. Off-Network Only.
    2. Direct IP Primary.
  3. Select Save.

The Off-Network Priority section applies only to computers and not to mobile devices using ONCP or ONP.

Admin Console showing General settings, Default Global Setting, and Off-Network Priority section.

Turn On for Specific Printers

Follow these steps:

  1. From the Default Global Setting menu, select Disabled.

  2. In the Off-Network Priority section, select the default print priority:

    1. Off-Network Only.
    2. Direct IP Primary.
  3. Select Save.

The Off-Network Priority section applies only to computers and not to mobile devices using ONCP or ONP.

Admin Console showing General settings, Default Global Setting, and Off-Network Priority section.

For the printer-specific configuration, complete the following steps on each printer object to turn on ONCP:

  1. Go to the printer object's Off-Network tab.
  2. For the Off-Network Enabling setting, select Use printer-specific Off-Network Printing setting.
  3. From the Select off-network printing method dropdown menu, select Cloud Print.

  4. Use the default off-network priority option, or select the printer-specific option, and select from the following:

    1. Off-Network Only.

    2. Direct IP Primary.

  5. Select Save.
  6. Repeat these steps for any other printer objects.

Admin Console showing printer object's Off-Network tab.

ONCP App & IRS Service Agent

The following sections guide you through both configuration options. The app installation method is recommended. Use the IRS Service Agent method for manufacturers that do not support the ONCP app.

ONCP App

When a user on another network sends a print job to an ONCP-enabled printer, the encrypted job goes to the external gateway. The ONCP app monitors the gateway, immediately retrieves the print job, and releases it at the printer. This section guides you through installing the ONCP app on your printers.

For supported HP devices, you must work with an HP representative or HP certified reseller to complete the HP Required Steps section below before installing the ONCP app.

HP Required Steps
 

Turn On the HP Workpath Platform on the Printer

If the HP Workpath platform is not already turned on, follow these steps:

  1. Open the printer's web interface in a browser, or log in on the printer's control panel as an admin.
  2. On the Security tab, select General Security from the menu if it is not already selected.
  3. In HP Workpath platform, select Enable.
  4. Select Restart.

Add the Vasion ONCP App

The following steps outline the process that the HP representative or HP-certified reseller must complete to add the VasionONCP app to your printers:

  1. Open the printer's web interface in a browser, or sign in on the printer's control panel as an admin.

  2. Select the HP Command Center app on the printer.

    HP Command Center app.

  3. Select Continue.

  4. When the sign in information appears, copy the code.

    HP Command Center showing registration code and QR code.

    You can use a mobile device to scan the QR code, and follow the provided steps.

  5. Claim the printer by logging in to hpcommandcenter.com/claim and entering the printer code.

  6. Then go to the HP Command Center.

    You can quickly complete this step by removing the subdirectory "claim" from the URL in the browser address bar from the previous step.

  7. Select Accounts, and select the Demo Pool account.

  8. In Solutions, search for and select VasionONCP, and then select Manage.

    HP Command Center showing Vasion ONCP app.

  9. Select Install.

    HP Command Center showing "Manage solution" page and Install option.

  10. Select the printers you want to install, select Next, and then select Install.

    HP Command Center showing printer selected from list.

The ONCP app configuration pushes to the HP printers. Follow the steps in the next sections to install the app on the printers.

Install on Individual Printers
 

These are general steps for installing ONCP using the printer's Apps tab in the Admin Console. If you need to configure a Service Agent to run the Printer Apps service, refer to CPA Manager.

Follow these steps:

  1. In the Admin Console, select the printer object's Apps tab.
  2. Select the printer manufacturer.
  3. Select CPA 2.0 in the Version field.

  4. In the Service Agent field, select the Service Agent that is running the Printer Apps service.

    Cloud Print is not dependent on the CPA and can be installed as either a stand-alone app or in conjunction with the CPA.

  5. Select the Off-Network Cloud Printing option.
  6. Select which credentials to use to install the ONCP app on the printer:
    1. You can configure default credentials by going to Tools then Settings then General and adding credentials in the Control Panel Application section.
    2. You can configure printer-specific credentials on the printer's Apps tab.
  7. Ensure that you enter the correct user credentials.
  8. Select Save.

Admin Console showing printer object's Apps tab.

Bulk Install Using the CPA Manager
 

These are general steps for installing ONCP using the CPA Manager. If you need to configure a Service Agent to run the Printer Apps service or need to add printers to the Printers list, refer to CPA Manager.

Follow these steps:

  1. Go to the Service Agent that is running the Printer Apps service, and select the Printer Apps tab.

  2. Select printers from the Printers list.

    When you add multiple printers, they must all be from the same manufacturer.

  3. From the Actions dropdown menu, select Install Apps.

    Admin Console showing Service Agent's Printer Apps tab and expanded Actions menu.

  4. Select the Off Network Cloud Print option in the Install Apps modal.
  5. Select Save.
  6. You can close the Updating settings modal. ONCP installation continues in the background.
  7. The Status column for the printer shows whether installation succeeded.

Admin Console showing Install Apps modal.

ONCP Using the IRS

If your device does not support the ONCP app, you can use the Service Agent as the IRS. The IRS is a designated device on the printer network that acts similarly to the ONCP app. The IRS monitors the external gateway, immediately retrieves print jobs, and routes them to the correct printer.

IRS Configuration
 

Turn On the IRS

The IRS monitors the external gateway, immediately retrieves print jobs, and routes them directly to the printer. ONCP requires you to add only the IRS Service Agent. The external gateways are automatically assigned based on the instance's region. In environments with multiple printer networks, each network requires an IRS on that network to reach the printers. Follow these steps:

  1. Go to the Service Agent object in the tree structure.
  2. Select the Internal Routing tab.

  3. Select Enable Internal Routing Service.

    Admin Console showing Enable Internal Routing Service option.

  4. Select Save.
  5. On the device designated as the IRS Service Agent, use the Vasion icon in the system tray or the Start menu to refresh configurations.
  6. Open the Task Manager, and select the Details tab.
  7. Search for "printer" to locate the Agent services.
  8. Confirm that the following services are running:
    1. Agent services, which include VasionClient.exe, PrinterInstallerClient.exe, PrinterInstallerClientInterface.exe, and PrinterInstallerClientLauncher.exe.
    2. PrinterLogicServiceManager.exe.

    3. PrinterLogicServiceInternalRouter.exe.

      Other active services on the Service Agent also appear.

Task Manager showing Service Client services running.

Assign the IRS

As you add the IRS Service Agent at the root, folder, or printer levels, the option to add Vasion-hosted gateways might appear. This option is for only ONP configurations. ONCP automatically assigns the regional external gateway based on the region that hosts your instance.

The IRS Service Agent provides high availability and built-in redundancy at the root, folder, and printer levels. Configuring all levels is optional but recommended during setup. The IRS Service Agent must be on the same network and able to reach assigned printers. In environments with printers on multiple networks, the IRS Service Agent needs to reach printers in each network.

For most environments, it is best to configure the assignment at the folder or printer level first before configuring at the root level. If all printers use the same assignment, add it to the root level. Folders and printers inherit higher-level assignments, but lower-level ones take priority.

If a printer or folder has a root assignment and a folder or printer assignment, the service prioritizes the folder or printer assignment and uses the root assignment as a backup. The priority order appears in the folder's Services tab and on the printer's Off-Network tab.

Configure the settings based on your organization's needs.

Folder Level

Do the following to add an IRS assignment at the folder level:

  1. Select the folder in the tree structure.
  2. Select the Services tab.
  3. Select the Add button.
  4. In the Add Service modal, select the internal routing Service Agent.
  5. Select OK.
  6. Use the Test button in the Service Status column to confirm connectivity.

Lower-level folders and printers inherit the IRS assignment, including any assignments set at the root level or a higher-level folder.

Admin Console showing folder's Services tab and internal routing Service Agent added.

Printer Level

Do the following to add an IRS assignment at the printer level:

  1. Select the printer object in the tree structure.
  2. Select the Off-Network tab.
  3. Select the Add button.
  4. In the Add Service modal, select the internal routing Service Agent.
  5. Select OK.
  6. Use the Test button in the Service Status column to confirm connectivity.

These steps set the IRS assignment for the printer object, including any assignments set at the root level or a higher-level folder.

Admin Console showing printer objects Off-Network tab and internal routing Service Agent added.

Root Level

Do the following to add an IRS assignment at the root level:

  1. Select the company icon Company icon. at the top of the tree structure.
  2. Select the Services tab.
  3. Select the Add button.
  4. In the Add Service modal, select the internal routing Service Agent.
  5. Select OK.
  6. Use the Test button in the Service Status column to confirm connectivity.

Lower-level folders and printers inherit the IRS assignment.

Admin Console showing company's Services tab and internal routing Service Agent added.