Build a Workflow
Last Updated: May 14, 2026
Create a workflow using the no-code drag-and-drop workflow designer. Assign users to manage and initiate the workflow.
Before you configure a workflow, identify the steps required to complete the process, who is responsible for each step, and what triggers the workflow.
Requirements
Review the Business Process Workflow Requirements before configuring this feature.
Process Overview
The workflow designer guides you through configuring each workflow step:
- Start a New Business Process Workflow.
- Configure Steps.
- Complete the Workflow.
- Save and Publish the Workflow.
Start a New Business Process Workflow
To start a new workflow, do the following:
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In the Admin Console, select Workflow in the left-side navigation, and select Business Process.
- Select + New Workflow.
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On the Let's get started modal, enter a name for the new workflow.
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Select one of the following:
- Form Submission: Select this option to trigger the workflow using the submission of a form.
- Manual: Select this option to trigger the workflow manually from the Workflow: Business Process page.
Configure Steps
Add steps based on what your workflow is designed to do. To add a step, complete the following:
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Expand the Basic Steps or Advanced Steps section using the arrow.

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Select and drag the desired step type from the Step types sidebar to the workflow builder.
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Configure step according to the step type.
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Select Continue.
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Add additional steps as necessary.
Delete a Step
To delete a step, do the following:
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Select the trash can icon
on the step. -
In the Delete Workflow Step? modal, select Delete.
Complete the Workflow
To complete the workflow, add end steps to each branch:
- From the Basic Steps section, drag the End step onto the canvas.
- Drag the previous step connector dot to the connector dot on the new step.
- Select an end type from the End Type menu:
- End Branch: This branch ends. Any other branches that are still in progress continue. After all branches are complete, the workflow ends.
- Terminate Workflow: If the workflow activates this step, the workflow ends, regardless of where other branches are in their processes.
Save and Publish the Workflow
After you complete the configuration, select Save. When you are ready to publish, select Publish.
Alternatively on the Workflow: Business Process page, you can select the More menu
next to the workflow, select Edit to view the form, and then select Publish.
Next Steps
Refer to the following:





