Ricoh CPA 2.0

Last Updated: August 26, 2026

Complete the requirements, and follow the steps below to install the second-generation Control Panel Application (CPA) on a Ricoh printer. For a list of supported devices, refer to Supported Printers for Printer Apps.

Installation Requirements

Complete all Universal Requirements, and ensure functionality prior to CPA setup. Ricoh also requires the following:

  • Turn on Transport Layer Security (TLS) 1.2 on the multifunction printer (MFP).
  • Set Permit SSL/TLS Communication to Ciphertext/ClearText. You can find this setting by going to Configuration then SSL/TLS setup.
  • If a proxy server is needed, define settings in the following locations:
    • Configuration then Remote then RC Gate Proxy Server.
    • Configuration then Extended Feature Settings then Administrator Tools.
    • Configuration then Screen.
  • Set Screen Start Up Mode to Normal. You can usually find this option by going to Settings then System Settings then Display then Screen Start Up Mode.
  • Vasion recommends setting the IP Address or Hostname field on the Service Agent's General tab to the Fully Qualified Domain Name (FQDN) of the Service Agent host.
  • Ricoh's hybrid Android Java devices are supported, but devices running only Java do not support the CPA.

Ricoh devices support application priority, which shows an app before any other options on the printer's interface. Application priority is not required but is available for environments that do not use Single Sign-On (SSO). For more details refer to Ricoh CPA Application Priority.

Additional Port Information

CPA installation and uninstallation occur between the Service Agent and the printer over TCP 443 and TCP 51443 for hybrid Android Java devices.

CPA operation requires two main communication paths:

Everyday print communication occurs from the device to the printer over TCP 9100 or TCP 515 for Line Printer Remote (LPR) queues.

By default Certificate Revocation List (CRL) checks occur over TCP 80 from the Service Agent. The installation might fail if the CRL check cannot complete over port 80.

Badge Reader Settings

For the badge reader to be available when the printer is in sleep mode, do the following:

  1. Set Screen device always-connection to true/active. You can usually find this option by entering service mode and going to Service then Screen Features then Screen Device Settings.

The Ricoh technician might have already set this configuration. Confirm that badge authentication on the printer is not configured; otherwise, it conflicts with the CPA.

  1. Set IC Card Reader to Do not Use. You can usually find this option by going to Settings then Screen Feature Settings then Screen Device Settings.

General Authentication Options

The authentication options on the TCP / IP printer determine what the CPA shows to the end user. If you use the same authentication options for all printers, you can use the default settings. If you want to set specific methods by printer, you can choose which printer-specific options you want available for setup on individual printers.

Default Settings

Note that default authentication settings vary depending on the identity provider (IdP). Lightweight Directory Access Protocol (LDAP) settings differ from settings available for a cloud IdP, such as Okta and Entra ID (Azure AD).

For provider-specific attribute mapping, refer to LDAP Badge & PIN Attributes, Entra ID (Azure AD) Badge & PIN Attributes, Okta Badge & PIN Attributes, or Google Badge & PIN Attributes.

Cloud IdPs like Entra ID and Okta support badge and PIN authentication. The username and password option is not available.

In the Admin Console, go to Tools then Settings then General, and scroll down to the Identity Provider Settings. Follow the appropriate steps below for your provider.

  • Username & Password
  • User ID & PIN
  • Badge Scan

Users sign in with their network credentials or the same credentials they use to sign in to the device. This method requires no additional setup beyond your Lightweight Directory Access Protocol (LDAP) Identity Sync configuration since it uses the credentials already defined there.

To verify this LDAP option:

  1. In the Identity Provider Settings section, select LDAP, and ensure that you correctly configured your LDAP credentials.

    Admin Console showing General settings and Identity Provider Settings section.

  2. Scroll down to CPA Specific Settings section and verify / turn on Enable Username/Password Authentication.

  3. Select Save in the upper-right corner.

CPA Login screen showing Scan Badge icon and fields for User sign-in option.

PIN authentication requires the end user to enter a user ID and PIN at the CPA.

  1. In the Identity Provider Settings section, select LDAP.

    Admin Console showing General settings and Identity Provider Settings section.

  2. In the CPA Specific Settings section select Enable PIN Authentication with UserID.

  3. Select the PIN storage option:
    1. Virtual Appliance Database: Enter the The field name containing UserID.
    2. Active Directory (AD): Enter The field name containing UserID and The field name containing PIN.
  4. Select Save in the upper-right corner.

If you select the Database option, users set their PIN in the Self-service Portal. For more details refer to PIN Self-Registration.

  1. In the Identity Provider Settings section, select IdP.

  2. In the CPA Specific Settings section select Enable PIN Authentication.

  3. If you do not use your IdP to map and manage PINs, select Enable self registration of PIN for IdPs.
  4. Select Save in the upper-right corner.

Do not select Enable self registration of PIN for IdPs for IdPs if you already have a PIN attribute mapped through your IdP.

If you select the Enable self registration of PIN for IdPs option, users set their PIN in the Self-service Portal. For more details refer to PIN Self-Registration.

CPA Login screen showing Scan Badge icon and fields for PIN sign-in option.

Badge scan authentication requires the end user to scan a badge, card, or dongle at the CPA. For LDAP, the first time users scan their badge, the CPA prompts them for their network credentials.

  1. In the Identity Provider Settings section, select LDAP.

    Admin Console showing General settings and Identity Provider Settings section.

  2. Scroll down to the CPA Specific Settings section and select Enable Badge Scan Authentication.

  3. Set badges to store in either the Virtual Appliance Database or pull from Active Directory (AD). For AD, provide the field name that contains the badge ID attribute.
  4. Select Save in the upper-right corner.

If you select the Database option, badge registration becomes mandatory.

  1. In the Identity Provider Settings section, select IdP.

  2. In the CPA Specific Settings section select Enable Badge Scan Authentication.

  3. If you do not use your IdP to map and manage badges, select Enable managing of badges in PrinterLogic instead of in IdP.
  4. Select Save in the upper-right corner.

Do not select Enable managing of badges in PrinterLogic instead of in IdP for IdPs if you already have a badge attribute mapped through your IdP.

If you select the Enable managing of badges in PrinterLogic instead of in IdP option, users set their badge in the Self-service Portal. For more details refer to Badge Self-Registration.

CPA Login screen showing Scan Badge icon and fields for PIN sign-in option.

Global Install Credentials, Security, & Single Sign-On (SSO)

In the Control Panel Application section on Tools then Settings then General set global installation credentials if the username and password to access the printer's UI are the same. Installation credentials can be adjusted per printer on the Apps tab or through the CPA Manager.

This section also includes the global Enabled or Disabled settings for SSO and the Enable higher security setting. Most of the CPA 2.0 apps support SSO with an IdP. With this functionality, you can choose Provider or Listener mode.

  • In Provider mode you can lock the printer so that a user must authenticate before they can access the printer's control panel.
  • In Listener mode Virtual Appliance listens for when another app acting as the SSO provider authenticates a user and passes that user information to the CPA. The user can then select PrinterLogic on the control panel.
  • To review and understand the Enable higher security options and impact, refer to Transport Layer Security (TLS) Settings

To set global installation credentials or turn on SSO or higher security:

  1. Go to the Control Panel Application section.

  2. Use the Username and Password fields to set the global installation credentials.

    The credentials must have admin rights to the printer.

  3. Turn SSO on or off using the Enabled and Disabled options.

    Admin Console showing General settings and Control Panel Application section.

  4. Turn on higher security using the Enable higher security checkbox.
  5. Select Save in the upper-right corner.

Install the CPA

These steps are for installing the CPA on a single printer using the printer's Apps tab. To install the CPA on multiple printers at once, refer to CPA Manager.

Follow these steps:

  1. In the Admin Console tree structure, select the Service Agent that you want to run the app service.

  2. On the General tab, enter the FQDN in the IP Address or Hostname field, and then select Save.

    Using an IP address in this field causes CPA functionality and installation issues. Use only an FQDN for the Service Agent.
  3. Return to the tree structure, and select the printer on which you want to install the CPA.
  4. Select the Apps tab.

  5. From the Manufacturer menu, select the printer manufacturer.

    Admin Console showing printer object's Apps tab and expanded Manufacturer menu.

  6. Select the Service Agent that you want to use to install the CPA.

  7. In the Install Embedded Application section, select the Secure Release option.

    Admin Console showing printer object's Apps tab and Install Embedded Application section.

  8. Select the checkboxes for any additional apps that you want to install:
    1. Copy / Scan Tracking.
    2. QR Code Display.
    3. Scan to Email.

Installation Credentials

If your printers do not share the default username and password, defined on Tools then Settings then General in the Control Panel Application section, to access the printer's UI:

  1. Go to the Apps tab, Credentials to use when installing... section.
  2. Select Use printer-specific administration credentials.
  3. Enter in the printer's username and password.

Admin Console showing printer object's Apps tab and section about credentials.

The credentials must have admin rights to the printer.

CPA Authentication Options

The options below appear depending on what you select in the CPA Authentication settings. Note that authentication features vary depending on the printer manufacturer.

If you use an IdP, the Control Panel Application (CPA) supports only badge and PIN authentication.

For SSO, select from:

  • Disabled: Normal CPA authentication without SSO.
  • Enabled as a Provider: Users authenticate through the CPA screen before accessing apps.
  • Enabled as a Listener: Users authenticate through another SSO provider and the CPA listens in the background and accepts the authorization.

For CPA Authentication, select from the option(s) you enabled in the General Authentication Options section above.

The Extended debug section is more for troubleshooting and contains:

  • Certificates to download the Virtual Appliance CA.
  • PrinterLogic Control Panel Application manual install URL.

Admin Console showing printer object's Apps tab and Single Sign On, CPA Authentication, and "Extended debug" sections.

Start the Installation

With your settings in place:

  1. Select Save to start the installation.

Do the following if installation fails:

  1. Note the error message, and check the Printer Apps logs. For more details refer to Virtual Appliance Log File Locations.
  2. Review and adjust your configuration to ensure that it meets all requirements.
  3. Select the Try Again button to restart the installation.

Admin Console showing printer object's Apps tab, error message, and Try Again button.

The installation process may trigger a device restart once complete.

Uninstall the CPA

Follow these steps:

  1. In the Admin Console, select the Apps tab for the printer from which you want to remove the CPA.

  2. Deselect the options in the Install Embedded Application section.

    Admin Console showing printer object's Apps tab and Install Embedded Application section.

  3. Select Save.

Troubleshooting Help