Frequently Asked Questions

The CPA can show text in the following languages. For more details refer to Virtual Appliance Supported Languages.

• Dutch: 0413.
• English: 0409.
• French: 040C.
• German: 0407.
• Italian: 0410.
• Japanese: 0411.
• Polish: 0415.
• Portuguese: 0416.
• Simplified Chinese: 0404.
• Spanish: 040A.
• Swedish: 0409.
• Thai: 041E.
• Turkish: 041F.

To display a printer in the CPA Manager list, it only needs to be associated with a Service Client. A Service Client can also be assigned to a printer through the printer’s Apps tab. If it is assigned in the printer's Apps tab, it also displays in the CPA Manager.

However, keep in mind that just because a printer is displayed in the CPA Manager does not necessarily mean it is configured correctly. If the configuration on the printer Apps tab is incorrect, such as an incorrect username and password, the installation will fail whether it is initiated from the printer's Apps tab or the CPA Manager.

Yes. If the setting option for Only Print Attachments is enabled on the Service Client Email Printing tab, only the attachments will print. If the email does not contain any attachments, the email body will print.

Forms

What can I do with the form builder?

The mobile app supports Virtual Appliance and Virtual Appliance instances. PrinterLogic Web Stack or previous on-prem releases are not supported as of February 2023.

It depends on how the app is used. Here are three scenarios:

• For direct mobile printing, the phone must be on the same Wi-Fi network as the printers.
• When releasing print jobs in the Virtual Appliance environment or scanning documents, the phone can be on any internet connection.
• When releasing print jobs in the Virtual Appliance environment, the phone must be on the same Wi-Fi network as the PrinterLogic instance.

Yes. The app is available in English, Spanish, German and French.

It depends. Mobile print and scan is included in your core Virtual Appliance license. Additional licensing is required for Off-Network Print, Mobile App Print Release, and Quota Management.

Yes. In addition, smartphones are secure devices that typically use biometrics (fingerprint or facial recognition) for authentication. Users are required to authenticate their identity when logging in to the app with user credentials and passwords or a configured IdP for your Virtual Appliance environment before accessing any printing and scanning features and documents.

When the app is used to release print jobs that originate on a desktop computer in particular, those print jobs are never sent to the phone. They stay on the computer until they are released. Upon release, they travel directly to the printer.

There are a few ways you can deploy printers to mobile device. They can be deployed by IdP user and Group, and IP address ranges. Other deployment associations, like Active Directory are not supported.

When the user launches the app and selects a print job, printers that are available for that job appear automatically. They are determined by IT or were added by the user. For Secure Printing, the job may be assigned to a specific printer, in which case only that printer will appear. For pull printing, users see all the pull print enabled printers they have access to.

Yes. Information added into the comments field on the printer's General tab in the Admin Console displays on mobile devices.

How is Mobile Scanning supported through the app?

Will I need to sign in to my personal cloud storage account to scan documents there?

Where are my scans stored?

What happens to my scanned documents if I uninstall the app?

Can I view the print and scan activity of my users?

The PrinterLogic app is supported on any iOS and Android phone and tablet (iPhone, iPad, Android phones, tablets, etc.), however, smartwatches (Apple Watch, Samsung Galaxy Watch, etc.) are not.

You can download the PrinterLogic app for free from the Apple App Store and the Google Play Store. MDM deployment is supported, including preconfiguring the customer’s Virtual Appliance instance URL. This simplifies the sign-in process for the end user and reduces helpdesk calls.

Download the mobile app from the App Store or Google Play Store.

The PrinterLogic app supports the current operating system version from the supported manufacturers, plus two previous versions. For example, when Apple released iOS 26, then iOS 18, and 17 are supported.

Unlike the traditional Virtual Appliance Client found on end user workstations, the mobile app does not automatically update itself. To see new changes to configurations or deployments, you must open the app to the Printers screen, and pull down to refresh it.

Yes, the mobile app does feed metadata into the Admin Console that can be viewed in the various applicable reports.

No it does not. you must to manually sign yourself out of the app.

Simplified Scanning is available via the Control Panel Application (CPA), an application embedded on a multifunction device (MFD) and it offers a consistent user interface for scanning documents, ensuring a unified experience regardless of the printer manufacturer.

From an administrative perspective, this feature enhances visibility into scanning activities, providing detailed insights into file scanning, including information on the users performing scans and the specific type of files being scanned.

Simplified Scanning is supported on MFDs across the following major manufacturers:

Your scans are secure from end to end. All users must authenticate their identity at the CPA via badge swipe, username, or PIN credentials before scanning. This lets you easily manage access to MFDs to ensure only authorized users can access printing and scanning functions.

Virtual Appliance does not retain any scanned files to maintain compliance with industry requirements, except the metadata of the job for reporting purposes. All files are encrypted at rest and in transit, so your scanned documents remain protected throughout the process.

Within the Print Job Records report, you can access the Simplified Scanning report and view all user activity, including the device, user, group, or department.

Scan to Cloud

Where can my users store and access their documents?

How do I know when a scan has been uploaded to cloud storage?

Does the solution provide Optical Character Recognition (OCR) functionality?

Can the Scan to Cloud solution handle large file sizes?

What are the compatibility requirements in terms of devices and operating systems?

Scan to Email is available for Virtual Appliance and Virtual Appliance customers within the Core license. PrinterLogic WebStack is not supported as the product reached its End-of-Life in February 2023.

It depends on how you choose to configure your users’ permissions. In the general scan settings, enable the User can adjust email address to allow users to enter any email addresses and send to others inside and outside the organization’s email domain. You can also set up an address book of email addresses within your domain for a user to select from a list. This ensures scanned sensitive information is delivered to the right inboxes every time.

No. SMTP is pre-configured within Scan to Email to handle email sending at this time, so there’s no need to manage the configurations for each of your MFDs. In future versions, admins can set up and configure SMTP directly from the Admin Console.

All scans are compiled into a PDF, jpeg, or multi-tiff attachment, depending on your Global Scan Settings. Scans of smaller sizes will display in their original size on a background.

Vasion Output modernizes traditional output management by automating critical document and print workflows, bridging back-end systems and end-user printing, and connecting seamlessly with existing EMR, EHR, and ERP systems. Vasion Output automates document routing, conversion, and delivery, reducing manual effort and streamlining operations

Traditional output management (OM) often relies on manual processes and on-premise hardware, leading to increased complexity, higher maintenance costs, and a heavier load on local IT infrastructure. Vasion Output takes a cloud-native approach that automates document workflows and eliminates the need for extensive hardware and manual oversight.

Our lightweight, self-updating service runs on your network to process and route print jobs from EMR/EHR/ERP systems, while offloading complex processing and rule execution to the cloud. This design provides centralized control, real-time visibility, and enhanced security.

Documents play a major role in controlling the flow of business processes. Failures in document management including errors in printing, disparate systems, inconsistent reporting, or outdated infrastructure, can lead to increased costs and inefficient processes. Vasion Output goes beyond standard output management by unifying document systems, enhancing security, and providing a scalable solution.

Yes, Vasion Output easily connects your systems with Vasion to route and deliver documents to your desired destinations while offering you more granular control and visibility.

It seamlessly connects with ERP/EMR/CRM systems and other business-critical applications, enhancing your current document management without needing a complete overhaul. The API Service also supports on-prem and cloud-based systems, expanding your integration capabilities with ease and flexibility.

The Output Console offers complete control and oversight over your printing and document environment. This unified interface offers the ability to view printers, filter and sort print jobs, track processed jobs, redirect failed print jobs, and cancel or reprint past jobs. With robust reporting capabilities, you gain enhanced insights into queue statuses and printer performance, ensuring efficient, transparent print operations. Reduce downtime by quickly identifying and troubleshooting issues to protect your critical business processes.

Rules and Routing allows you to set predefined criteria that automates document routing across your environment. This feature helps establish processes that minimize disruptions, improve output quality, and ensure compliance, all while reducing manual intervention.

You can establish print and output rules to:

• Overcome Downtime: Automatically redirect print jobs in cases of printer failure.
• Protect Sensitive Data: Prevent the printing of sensitive documents.
• Increase Efficiency: Distribute high-volume print jobs to multiple printers.
• Share Ownership: Reassign held print jobs to another user to release.
• Orchestrate Delivery: Duplicate print jobs or print to multiple locations.

Yes. Vasion Output sends documents from back-end systems and applications to a designated Service Client and routes them to the desired destination. You can spin up multiple Service Clients to achieve redundancy and high availability, then redirect print jobs to backup printers if a print job fails or loses connection with the original printer.

For print jobs from Epic or our API Service, the Batch Printing functionality lets you collect batches of documents and print them in a specific order every time, ensuring complex processes remain standardized and efficient.

Expand environment flexibility, scalability, and ease of integrating legacy devices, without additional infrastructure, time, or process. The Document Conversion feature removes manual intervention (driver management) and automatically converts file types to ensure they can be received and delivered in the format they need to be in.

Vasion Output provides robust security features that protect sensitive documents during transmission and storage, ensuring that only authorized users can access critical information. It includes:

• Detailed Audit Trails: Track document access and delivery for compliance and security audits.
• Zero Trust Remote Printing: Enable secure print jobs from remote facilities without costly VPNs.
• Information Security: Document and print jobs are stored locally and encrypted when at rest on our services.

Vasion’s Secure Release Print capabilities ensure that print jobs are only accessible to authorized users. Users must authenticate at the printer before releasing their documents, whether by badge swipe, entering credentials at the CPA, or scanning a QR code—preventing sensitive documents from falling into the wrong hands.

Vasion Output is easy to implement. Tools like Network Scanner, the Data Manager, and Quick Config tool help you migrate queues and apply settings in bulk. You can also configure zones to route jobs by region and use the Output Console for real-time monitoring, job health, and automatic redirection.

Vasion Output is licensed per print queue. You’ll need additional licensing to access additional features like Secure Release and Off-Network Printing.

The API Print Service can send documents to the printer via LPR and RAW protocols.

As a Vasion Output customer, you will already have a functional Service Client and printer configured. From there, you must secure a digital certificate issued by a reputable Certificate Authority (CA), recognized and trusted by the system or application you are connecting to the Output Service.

For additional information on the API Print Service prerequisites, visit our documentation.

The API Print Service runs on the Vasion Output Service on a Windows or Debian Linux server either on-premise or in your cloud instance. This allows the API Print Service to reach your source application and printers unless Off-Network Print is utilized. This back-end configuration is flexible to your environment’s requirements to function seamlessly with your existing systems and processes.

The API Print Service accepts and processes print jobs concurrently for improved scalability and speed. Documents sent to the same printer will be printed in sequential order.

The Service’s maximum capacity depends on the hardware it is running on and network connection speeds. If capacity is reached, additional service clients can be utilized with a load balancer to distribute traffic to a highly available partner service client.

Vasion Output was built to scale with high volumes of input in mind and has been shown to process high volumes of documents in less than a second. Various factors, like job size, sequential printing, and hardware capacity, can affect print job speed.

Your documents sent to the API Print Service pass within a Transport Layer Security (TLS) tunnel to the HTTPS server. Files are also encrypted, while at rest, by the Service after receiving them.

If the API Print Service prints directly to printers on its network, standard LPR or RAW printing may be used, which will not encrypt print files between the Service and printer.

For unsecured or public networks between the Service and your printers, we recommend leveraging Off-Network Print to route documents from your system through a Vasion-hosted gateway in the cloud. The Internal Routing Service, hosted on a Service Client, opens a communication line to receive and download files to the printer. All print traffic is encrypted during this process.

Vasion Output is supported in both the Virtual Appliance and Virtual Appliance platforms. Virtual Appliance offers the most flexibility in terms of Vasion’s available configuration options.

A redirected printer, also known as an autocreated printer, is created in a virtual services session based on the printers installed on the end user's device.

Redirecting reduces the load on the network and lowers processing requirements. When a user prints to a redirected printer in their Citrix session, the Citrix Universal Printer driver sends the unrendered print job over the compressed Independent Computing Architecture (ICA) channel to the Client or endpoint device, which spools and sends the print job to the printer.

Redirecting reduces the load on the network and lowers processing requirements. When a user prints to a redirected printer in their RDS Remote Desktop Services (RDS) is a desktop virtualization solution that delivers virtualized apps, provides secure mobile and remote desktop access, and lets end users run their apps and desktops from the cloud. session, the Microsoft RDS Universal Print Driver sends the unrendered print job over the Remote Desktop Protocol (RDP) channel to the Client or endpoint device, which spools and sends the print job to the printer.

Session printers are printers that you install directly on the server. All users who log in to this server share the printers. The server spools and renders all print jobs.

If you configure the Client in Remote Desktop Services (RDS) mode, only printers that users install from the Self-service Portal and printers that you deploy to them appear. When a user installs a new printer, the permissions adjust so that the printer appears in their session.