Vasion Logs

Application log files help provide important information about your instance and play an integral part in troubleshooting issues you may encounter. Logs are located in different folders and they fall in four different categories. Here we present a brief overview of the log locations in case you need to provide this information when contacting Product Support.

Log Groupings

The exact location of application logs depends on the version of the Vasion instance at the time the log is created.

Here are some ways the logs can be grouped:

  • User signed in and running the application
  • Type of service — like PrintToVasion, ScanToVasion, VasionPatch, etc.
  • Database name — when multiple databases are connected.
  • Unknown Folder — typically has scheduler logs.

File locations: C:\ProgramData\Vasion\Logs\

Depending on the type of issue encountered, the log files may be in different subfolders under the Logs directory. Here is a brief overview of the types of log files.

Program Data Logs

Program Data Logs
Log Log Type
DMSDAL SQL-related issues.
DMSBAL Application or OS-related issues.
DatabaseUpgrade Lists the SQL scripts run during database updates. Typically used to see where a process stopped if the update times out.
SQHelper SQL server issues or database timeouts.
VasionAPI Web application or database connection issues.
VasionExtract Image / file conversion issues, like TIFF to PDF or vice versa.

The Event Viewer windows application displays errors associated with loss of data or functionality. These error messages can be used in combination with Program Data logs to provide more information about the error.

Scheduler Logs

Log Description
Client Service Scheduled automation of activities typically performed by end users, like content moves, file imports, etc.
Server Service Scheduled automation of server activities, like OCR, AIP, database lookups, etc.

Web Server Logs

File locations: C:\inetpub\wwwroot\VasionAPI\ExLog\MaxxVault.Webb\

Another possible file location for EXLog depends on the location where the VasionAPI site is located. The files are saved using the format DayMonthYear when the error was logged. For example:

C:\websites\VasionAPI\ExLog\MaxxVault.Web\01Dec2023

Log Description
ExLog Exception errors.