PrinterLogic Log File Locations

Last Updated: July 28, 2026

Log files are an integral part of troubleshooting your PrinterLogic instance A collection of services and service groups associated with a customer, created from an app template and deployed to a cloud or virtual server.. You can find log files in different locations depending on the feature you are troubleshooting, and your operating system.

Log files open in chronological order, with the most recent entries at the bottom of the text file. In addition, you can use standard search functions in conjunction with a word such as "Error" to quickly locate the files. Product Support, may ask you to provide the specific log file to provide better assistance.

With the rollout of IPP Printing, you'll now see the Vasion Agent service (VasionClient.exe) alongside the classic Agent. This service handles newer capabilities, and we moved its log location and format to follow Microsoft standards.

The VasionClient.exe service currently handles the following:

Internet Printing Protocol (IPP) printing.
Off-Network Print job submission.

The two logs differ as follows:

The classic PrinterInstallerClient.log records general Agent activity and the final error when an action fails.
The VasionClient.log records detailed information for the newer features, such as diagnostic detail for IPP install failures.

When the classic Agent passes a task to the VasionClient.exe service, the classic log notes the handoff. Use that entry as your cue to open the new log for more detail.

When you install an IPP printer, you may see two VasionClient.exe processes, which is expected. One runs as a background service, and the second runs as an Agent that communicates with it.

Log File Locations

Windows
Mac / Linux

Agent and Services Logs

Agent & Services Logs
Location	Feature	File Name
C:\ProgramData\Vasion\Logs	PrinterLogic Agent (IPP Printing / Off-Network)	VasionClient.log
C:\WINDOWS\TEMP\PPP\Log\	PrinterLogic Agent	PrinterInstallerClient.log
%localappdata%\temp\ppp\log	Agent Interface	PrinterInstallerClientInterface.log
%localappdata%\temp\ppp\log	IdP A system that creates, maintains, and manages identity information for an organization. An IdP provides authentication services to apps in a federation or distributed network. Authentication	PrinterLogicIdpAuthentication.log
C:\Program Files (x86)\Printer Properties Pro\Printer Installer Client\ServiceClientLogs\	Email Printing	PrinterLogicServiceEmail.log
	Service Agent	PrinterLogicServiceManager.log
	Printer Apps	PrinterLogicServicePrinterApp.log
	LDAP Sync / Google Identity Sync	PrinterLogicIdentitySync.log
	Simple Badge Release	PrinterLogicServiceSimpleBadgeRelease.log
	PrinterLogic Output	PrinterLogicServiceOutputManagement.log
	Simple Network Management Protocol (SNMP) A protocol for collecting and organizing information about managed devices on IP networks and modifying that information to change device behavior. Devices that typically support SNMP include cable modems, routers, switches, servers, computers, printers, and more.	PrinterLogicServiceSnmp.log
	External Gateway (ONP)	PrinterLogicServiceOffNetworkServer.log
	Internal Routing (ONP)	PrinterLogicServiceOffNetworkClient.log
	Internal Routing (ONCP)	PrinterLogicServiceInternalRouter.log
	Offline Secure Release Print	PrinterLogicServiceOfflinePrintApp.log
<Independent Service Manager Installation Directory>\bin\log	Email Printing	PrinterLogicServiceEmail.log
	Service Agent	PrinterLogicServiceManager.log
	Printer Apps	PrinterLogicServicePrinterApp.log
	LDAP Sync / Google Identity Sync	PrinterLogicIdentitySync.log
	Simple Badge Release	PrinterLogicServiceSimpleBadgeRelease.log
	PrinterLogic Output	PrinterLogicServiceOutputManagement.log
	Simple Network Management Protocol (SNMP) A protocol for collecting and organizing information about managed devices on IP networks and modifying that information to change device behavior. Devices that typically support SNMP include cable modems, routers, switches, servers, computers, printers, and more.	PrinterLogicServiceSnmp.log
	External Gateway (ONP)	PrinterLogicServiceOffNetworkServer.log
	Internal Routing (ONP)	PrinterLogicServiceOffNetworkClient.log
	Internal Routing (ONCP)	PrinterLogicServiceInternalRouter.log
	Offline Secure Release Print	PrinterLogicServiceOfflinePrintApp.log

Agent and Services Logs

Agent & Services Logs
Location	Feature	File Name
/Library/Application Support/Vasion/PrinterInstallerClient	PrinterLogic Agent	service.log
	Agent Interface	interface.log
	PrinterLogic CUPS	backend.log
	IdP Authentication	PrinterLogicIdpAuthentication.log
	Email Printing	PrinterLogicServiceEmail.log
	Service Agent	PrinterLogicServiceManager.log
	Printer Apps	PrinterLogicServicePrinterApp.log
	SNMP	PrinterLogicServiceSnmp.log
	Simple Badge Release	PrinterLogicServiceSimpleBadgeRelease.log
	Offline Secure Release Print	PrinterLogicOfflinePrintApp.log
	LDAP Sync / Google Identity Sync	PrinterLogicServiceIdentitySync.log
	PrinterLogic Output	PrinterLogicServiceOutputManagement.log

Debug Mode

To enable debugging in the Agent log:

Open your Printer Installer Client Console (default option CTRL+SHIFT+8).

To confirm the shortcut option, see the Shortcut Options section on Tools Settings Client.
In the Printer Installer Client Console modal, hold SHIFT and right-click in the area to the right of the Shutdown button.
Perform any tasks that were resulting in an error.
Review the log file which can be found at the path listed in the previous section or by selecting View in the Printer Installer Client Console modal.

The Printer Installer Client Console displays the Debugging message in the upper-right corner and the log file includes additional troubleshooting information.

To disable debugging, the Agent must be shut down and started again, either through commands or applications like Task Manager.

For commands to stop and start the Agent, see Agent Commands. If you are troubleshooting a macOS or Linux device with our support team, see the Create a Debug Bundle section.

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