Off-Network Cloud Print (ONCP)

Last Updated: October 21, 2026

ONCP uses Amazon Web Services (AWS)-hosted regional external gateways and Vasion's ONCP app, which is installed on the printer, to reduce infrastructure costs and help users on other networks print. This topic guides you through configuring ONCP in your environment.

Requirements

Review the Requirements section before configuring this feature.

Turn On ONCP

Follow these steps:

  1. In the Admin Console, go to Tools then Settings then General, and scroll down to the Off-Network Printing section.
  2. Select the Allow Cloud Printing checkbox.
  3. Select Save in the upper-right corner.

Admin Console showing General settings and Allow Cloud Printing option.

Off-Network Priority

Off-Network Priority controls where the PrinterLogic Agent tries to send the job first, either directly to the printer or to the ONCP or ONP service.

Off-Network Only
The Agent sends the print job using only the ONCP or ONP service and does not try to send the job directly to the printer, which is direct IP printing.
Direct IP Primary
The Agent sends the print job directly to the printer, which is direct IP printing. If unsuccessful, the Agent sends the print job using the ONCP or ONP service.
Off-Network Primary
The Agent sends the print job using the ONP service. If unsuccessful, the Agent sends the print job directly to the printer, which is direct IP printing.

Note the following:

  • The Off-Network Priority options apply only to computers, not to mobile devices.
  • ONCP does not support the Off-Network Primary option.

Turn On as Default

The following steps guide you through configuring ONCP as the default for all printers. Turning on the global settings makes all printers ONCP printers. This action forces all print jobs to follow the flow of ONCP, regardless of whether you are on the network. If you want to turn on ONCP for specific printers, refer to the "Turn On for Specific Printers" section further below.

Follow these steps:

  1. From the Default Global Setting menu, select Cloud Print.

  2. In the Off-Network Priority section, select the default print priority:

    1. Off-Network Only.
    2. Direct IP Primary.
  3. Select Save.

The Off-Network Priority section applies only to computers and not to mobile devices.

Admin Console showing General settings, Default Global Setting, and Off-Network Priority section.

Turn On for Specific Printers

Follow these steps:

  1. From the Default Global Setting menu, select Disabled.

  2. In the Off-Network Priority section, select the default print priority:

    1. Off-Network Only.
    2. Direct IP Primary.
  3. Select Save.

The Off-Network Priority section applies only to computers and not to mobile devices.

Admin Console showing General settings, Default Global Setting, and Off-Network Priority section.

For the printer-specific configuration, complete the following steps on each printer object to turn on ONCP:

  1. Go to the printer object's Off-Network tab.
  2. For the Off-Network Enabling setting, select Use printer-specific Off-Network Printing setting.
  3. From the Select off-network printing method dropdown menu, select Cloud Print.
  4. (Optional) Use the default Off-Network Priority setting, or select Use printer-specific Off-Network Printing setting, and select one of the following:
    1. Off-Network Only.
    2. Direct IP Primary.
  5. Select Save.
  6. Repeat these steps for any other printer objects.

Admin Console showing printer object's Off-Network tab.

ONCP App & IRS Service Agent

The following sections guide you through both configuration options. The app installation method is recommended. Use the IRS Service Agent method for manufacturers that do not support the ONCP app.

ONCP App

When a user on another network sends a print job to an ONCP-enabled printer, the encrypted job goes to the external gateway. The ONCP app monitors the gateway, immediately retrieves the print job, and releases it at the printer. This section guides you through installing the ONCP app on your printers.

For supported HP devices, you must work with an HP representative or HP certified reseller to complete the HP Required Steps section below before installing the ONCP app.

HP Required Steps
 

Turn On the HP Workpath Platform on the Printer

If the HP Workpath platform is not already turned on, follow these steps:

  1. Open the printer's web interface in a browser, or sign in on the printer's control panel as an admin.
  2. On the Security tab, select General Security from the menu if it is not already selected.
  3. In HP Workpath platform, select Enable.
  4. Select Restart.

Add the Vasion ONCP App

The following steps outline the process that the HP representative or HP-certified reseller must complete to add the Vasion ONCP app to your printers:

  1. Open the printer's web interface in a browser, or sign in on the printer's control panel as an admin.

  2. Select the HP Command Center app on the printer.

    HP Command Center app.

  3. Select Continue.

  4. When the sign-in information appears, copy the code.

    HP Command Center showing registration code and QR code.

    You can use a mobile device to scan the QR code and follow the provided steps.

  5. Sign in to hpcommandcenter.com/claim and claim the printer by entering the printer code.

  6. Then go to the HP Command Center.

    You can quickly complete this step by removing the subdirectory "claim" from the URL that you used in the previous step.

  7. Select Accounts, and then select your account.

  8. In Solutions, search for and select Vasion ONCP, and then select Manage.

    HP Command Center showing Vasion ONCP app.

  9. Select Install.

    HP Command Center showing "Manage solution" page and Install option.

  10. Select the printers you want to install, select Next, and then select Install.

    HP Command Center showing printer selected from list.

These steps make the ONCP app available for your printers. Follow the steps in the next section to install the app on the printers.

Install on Individual Printers
 

These are general steps for installing ONCP using the printer's Apps tab in the Admin Console. If you need to configure a Service Agent to run the Printer Apps service, refer to CPA Manager.

Follow these steps:

  1. In the Admin Console, select the printer object's Apps tab.
  2. Select the printer manufacturer in the Manufacturer dropdown.
  3. Select CPA 2.0 in the Version field.

  4. In the Service Agent field, select the Service Agent that is running the Printer Apps service.

    Cloud Print is not dependent on the CPA and can be installed as either a stand-alone app or in conjunction with the CPA.

  5. Select the Off-Network Cloud Printing option.
  6. Select which administrator credentials to use to install the ONCP app on the printer:
    1. Configure default credentials by going to Tools then Settings then General and adding credentials in the Control Panel Application section.
    2. Configure printer-specific credentials on the printer's Apps tab.
  7. Select Save.

Admin Console showing printer object's Apps tab.

Bulk Install Using the CPA Manager
 

These are general steps for installing ONCP using the CPA Manager. If you need to configure a Service Agent to run the Printer Apps service or need to add printers to the Printers list, refer to CPA Manager.

Follow these steps:

  1. Go to the Service Agent that is running the Printer Apps service, and select the Printer Apps tab.

  2. Select printers from the Printers list.

    When you add multiple printers, they must all be from the same manufacturer.

  3. From the Actions dropdown, select Install Apps.

    Admin Console showing Service Agent's Printer Apps tab and expanded Actions menu.

  4. Select the Off Network Cloud Print option in the Install Apps modal.
  5. Select Save.

You can close the Updating settings modal. ONCP installation continues in the background.

The Status column for the printer shows whether installation succeeded.

Admin Console showing Install Apps modal.

ONCP Using the IRS

If your device does not support the ONCP app, you can use the Service Agent as the IRS. The IRS is a designated device on the printer network that acts similarly to the ONCP app. The IRS monitors the external gateway, immediately retrieves print jobs, and routes them to the correct printer. ONCP automatically assigns the external gateway based on the instance’s region, and you do not assign the IRS to the root, a folder, or a printer. In environments with multiple printer networks, each network requires an IRS on that network to reach the printers. For redundancy, you can turn on the IRS on multiple Service Agents.

When a print job is ready, the external gateway sends a WebSocket notification to every IRS Service Agent and ONCP app. Each IRS checks whether it can reach the printer on port 9100, and the IRS Service Agents that can reach the printer try to claim the job. The first one to claim the job downloads and prints it. The IRS with the most available resources and the fastest connection typically claims the job first.

IRS assignments do not affect ONCP. The location of the IRS Service Agent in the tree structure and any IRS assignments at the root, folder, or printer level do not determine which IRS handles a print job. Any IRS that can reach the printer can claim the job.

Turn On the IRS

Follow these steps:

  1. Go to the Service Agent object in the tree structure.
  2. Select the Internal Routing tab.

  3. Select Enable Internal Routing Service.

    Admin Console showing Enable Internal Routing Service option.

  4. Select Save.
  5. On the device designated as the IRS Service Agent, use the Vasion icon in the system tray or the Start menu to refresh configurations.
  6. Open the Task Manager, and select the Details tab.
  7. Search for "printer" to locate the Agent services.
  8. Confirm that the following services are running:
    1. Agent services, which include VasionClient.exe, PrinterInstallerClient.exe, PrinterInstallerClientInterface.exe, and PrinterInstallerClientLauncher.exe.
    2. PrinterLogicServiceManager.exe.

    3. PrinterLogicServiceInternalRouter.exe.

      Other active services on the Service Agent also appear.

Task Manager showing Service Agent services running.