FAQs

No. There will be no extra charge for this feature.

Our MFA will only be at the MSP level, meaning any user who is an employee of an MSP will be prompted to complete the MFA while logging into the MSP Portal. This feature will not change any of the end user experience or the Admin Console.

When MFA goes live on June 6, 2023, it will be optional for 90 days. Starting on Tuesday, September 5, 2023, MFA will be required for all existing and new MSP users. During this 90-day period, MFA cannot be disabled once it has been enabled.

Reference the FAQs section.

You will need your username and password to the Portal, which you will input first. Then you will be prompted to send an authentication token via the default second form of authentication: email, text, or Authenticator App (set up previously). You will then need to input the token into the pop-up modal and you will be granted access.

In the initial release of this feature, there will not be a lockout for multiple failed attempts. The user will simply be notified that their login information was incorrect. The lockout functionality will be added in a future update to this feature.

You can contact your Channel Account Manager or Vasion Support.

The ‘password reset’ button at login will allow you to get that information, then you will be directed to choose your MFA method for the login.

There will be a link on the MFA prompt that you can click if you did not receive your token. This will resend the token.

Immediately contact the Portal administrator at your company to change your login credentials.

When you log in, you will choose from email, SMS (text message), or an authenticator app (like Google Authenticator or Okta Verify).

A user will designate their preferred method in their account settings and that method will be used each time they log in. They can change that method to any of the other methods approved by their administrator.

In the ‘Edit Profile’ section, found in the Users section of the MSP Portal, you will see the option to set MFA in the bottom section.

Not yet. Future versions of this feature will allow a full integration with an IdP service.

No. Vasion is not charging for this functionality. It is provided free of cost to all MSPs.

The MSP will be able to set up a new customer instance in the MSP Portal that will have full access to Vasion Print by Vasion products without being charged. The MSP will also not be charged for the licenses that their customer uses during the 30-day period.

Yes. Each instance has access to one free trial of 30 days, with the possibility of one 30-day extension at the discretion of the Channel Account Manager (CAM).

There is no limit to the number of free trial instances an MSP can have in their portal. These trials can run concurrently.

Within the Instance Information box the Trial Start Date and Trial End Date fields are visible.

Yes. During a free trial a customer can use as many Core and Bundle licenses as they need for their print queues.

No usage during free trials is counted toward your minimum commit. As soon as the trial ends, any usage in the instance will then be counted toward the minimum commit and the MSP will be billed for it at the end of the next billing period.

No. A trial instance can only be established at the time the instance is created.

The Trial Status drop-down in the MSP Portal will automatically change from ‘active’ to ‘ended’, and the Instance Status drop-down will remain as ‘enabled’. The instance will continue to function, and the MSP will be billed for any usage. The customer will be billed according to the MSP’s billing procedure.

A trial cannot be deleted without deleting the instance. If a customer or the MSP no longer wants the trial to continue, they can change the status to ‘ended’. Billing will begin immediately thereafter if the instance is not deleted.

No. Once an instance is created, it cannot be changed to a free trial. But an MSP can end the trial early by changing the Trial Status drop-down from ‘active’ to ‘ended’. Further, a trial cannot be edited, other than to end it or extend it (via the Channel Account Manager).

An MSP may reach out to their Channel Account Manager to request an additional 30 days. The CAM will determine if that extension is justified, and will have the ability to extend the trial.

The ability to pause a trial will not be available when the feature is launched, but will be built in a later version. If a customer needs more time, the MSP can contact their Channel Account Manager to extend the trial.

The MSP is responsible for charging the MSP customer. Vasion will begin billing the MSP for their customer’s usage at the end of the trial regardless of whether or not the MSP is billing that customer.

Usage for all customer instances in the MSP Portal is collected daily, then averaged at the end of the billing period for the average daily usage. That amount is then applied to all days within the period and added up for the total monthly usage. If an instance has been disabled, it will still be charged for any usage that occurred during the billing period using the method described. If there is zero usage, there will be no charges for the disabled instance.

All usage during a trial is collected using the same daily average method as billed usage, but it is kept separate on the monthly statement and labeled as trial usage.

The MSP receives the notifications. They will be sent to the contact listed as the MSP account contact in the MSP Portal.

If the MSP wants to change who receives the notifications within their own organization, they must update the MSP contact email. In the future, we will also provide the ability for the MSP to enable their end users to receive these notifications.

Not at this time.