Service Client Setup

Last Updated: April 07, 2026

The Service Client is a Vasion Print Client that you promote to provide additional service functions in your instance. The Service Client device can be a workstation or server that is always available on your network.

Requirements

Review the Service Client types, Device Requirements, and update options before setting up your Service Client.

1. Designate the Service Client

Select a device that meets the minimum requirements.
Install and authorize the Client on the device. For more details refer to Install the Client & Web Extension.

We highly recommend that the Service Client run the latest software version because some features might require it.
Note the device's IP address, which is preferred, or hostname.

2. Create the Service Client

Log in to the Admin Console.
Select the folder in which you want to place the Service Client.
Select the New button at the top of the tree structure.
- Alternatively, you can right-click the folder and select New Service Client.
In the Name field, give the Service Client object an identifiable name.
In the IP Address or Hostname field, enter the IP address or fully qualified domain name (FQDN) A fully qualified domain name (FQDN) is the complete domain name for a specific computer or host on the internet. The FQDN consists of the hostname and domain name. of the Service Client object host device.
Select Add Service Client.

If you use HTTPS, use the FQDN to reduce potential communication issues. This action is especially important for CPA manufacturers, such as Ricoh, Toshiba, and Kyocera.

3. Refresh the Service Client Device

On the device designated as the Service Client, refresh the Client and confirm that processes are running by doing the following:

Locate the Vasion Print icon in the system tray, and right-click to open the context menu.
- Alternatively, you can open the Start menu, locate the Refresh Configurations app, and open it.
Select Refresh Configurations.
Open the Task Manager, and select the Details tab.
In the Search field, enter "printer" to filter the Client processes.
Confirm that the PrinterLogicServiceManager.exe process is running along with the three PrinterInstallerClient processes.

You can view each Service Client service that you turn on in the Task Manager or similar programs.

Troubleshooting Help

Have you refreshed the Client on the Service Client machine?

A quick way to do this is to right-click the Client icon in the system tray of the Service Client machine and select Refresh Configurations.

Vasion Print Troubleshooting

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What can I do if the PrinterLogicServiceManager.exe is not running?

Verify the Client is installed, authorized and pointing to the correct instance. A quick test is to click the system tray icon to open the Self-service Portal. If it opens to the correct URL, you can sign in, and see / install printers from the portal, then the client is authorized.

If you're prompted for an authorization code in the Self-service Portal, see Device Authorization for steps on how to create one.

If the Self-service Portal opens to an incorrect URL, you'll need to set the home URL. See Update the Home URL.

Vasion Print Troubleshooting

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How do I check if the Service Client was configured properly?

Navigate to C:\Program Files (x86)\Printer Properties Pro\Printer Installer Client\ServiceHost. and check the following:

If the Service Host folder is not created, check the machine's hostname or IP address and compare with what you entered for the Service Client in the Admin Console.

If the folder is created, check the config folder in it. A token.json file is saved here when the Service Client is authorized.

If the folder is created, but the token.json file is not there, you need to reauthorize the Service Client, see Reauthorization Steps. Please note that the Service Client authorization is different from the Client authorization.